How we help

Wandle supports people, across south London, who need a home. Founded in 1967 as the Merton Family Housing Trust, it has since grown into an organisation with over 7,000 homes across nine south London boroughs. We share their belief in affordable homes and so working alongside the team at Wandle feels a comfortable fit.  

We started working with Wandle providing graphic design support for resident-focused material, but this soon developed into refreshing their brand and fitting out their London Bridge HQ with new wall graphics.

The trust built through this work led us to being asked to work on a strategic communications project involving a high-profile development. With a deepening relationship we now provide on-going communications project support, working alongside the in-house communications team to bring our experience to the table and to cope with the peaks of workflow.

Researching for digital transformation project

We conducted a range of qualitative research sessions across Experian-determined resident groups to assess attitudes towards and barriers towards take-up of digital services. The research has informed the pre-launch marketing programme in order to maximise take-up.

Prepare, prepare, prepare

We have developed for Wandle a practical crisis communications manual to help guide their communications activities in the event of the worst happening.  The manual relates directly to the organisation’s business continuity planning to provide a 360o response. 

“...thoughtful advice and support that gives me a high degree of comfort. David’s vast experience means he is able to draw on a wealth of practical examples that have worked elsewhere, yet his thinking is always specific to our situation.”

Yinka Bolaji

Executive Director, Property & Development - Wandle

Supporting and developing internal capacity

Following a change of team structure and an internal appointment, we were engaged to provide mentoring and coaching to the new head of the team over a six month period to enable them to make the transition to leader.