Researching for digital transformation project
We conducted a range of qualitative research sessions across Experian-determined resident groups to assess attitudes towards and barriers towards take-up of digital services. The research has informed the pre-launch marketing programme in order to maximise take-up.
Prepare, prepare, prepare
We have developed for Wandle a practical crisis communications manual to help guide their communications activities in the event of the worst happening. The manual relates directly to the organisation’s business continuity planning to provide a 360o response.
“...thoughtful advice and support that gives me a high degree of comfort. David’s vast experience means he is able to draw on a wealth of practical examples that have worked elsewhere, yet his thinking is always specific to our situation.”
Supporting and developing internal capacity
Following a change of team structure and an internal appointment, we were engaged to provide mentoring and coaching to the new head of the team over a six month period to enable them to make the transition to leader.